TY - BOOK AU - Evans, James R. AU - Lindsay, William M. TI - The Management and control of quality SN - 9780538452601 AV - 658.562 Ev14m PY - 2011/// CY - Mason, OH PB - Cengage/South-Western KW - Quality control KW - Total Quality Management KW - Quality asssurance N1 - Includes index ER -