O`Shannessy, Vivienne <br/><br/>
Front office skills :   a practical approach / 
Vivienne O'Shannessy. 
 - Australia :  Pearson Education Australia,  2009. 
 - 370 p.:   ill.  24 cm. 
<br/><br/> Includes index 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>978-0-7339-8875-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel front desk personnel--Australia--Textbooks<br/>Hospitality industry--Australia--Textbooks<br/>Hospitality industry--Employees--Training of
<br/><br/><label>LC Class. No.: </label>647.94 Os41f