TY  - BOOK
AU  - O`Shannessy, Vivienne
TI  - Front office skills : : a practical approach 
SN  - 978-0-7339-8875-2
AV  - 647.94 Os41f 
PY  - 2009///
CY  - Australia
PB  - Pearson Education Australia
KW  - Hotel front desk personnel
KW  - Australia
KW  - Textbooks
KW  - Hospitality industry
KW  - Employees
KW  - Training of
N1  - Includes index
ER  -