00673nam a2200217Ia 450000500170000000800410001724501600005810000210021826000310023930000170027030000110028750000190029802000180031765000210033565000350035605000170039154600120040833600090042033700150042933800110044420260803094058.0251212s2009    xx            000 0 und d1 aStrategic customer service : bmanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits /cJohn A. Goodman.  aGoodman, John A.  aNew York :bAMACOM,c2009.  axiv, 256 p.:  c24 cm.  aIncludes index  a9780814413333  aCustomer service  aCostumer relationsxManagement  a658.812 G59s  aEnglish  aText  aUnmediated  aVolume