Humphrey, Doris D. <br/><br/>
21st century business customer service :   career solutions publishing / 
Doris D. Humphrey. 
 - 2nd 
 - Australia :  South-Western, Cengage Learning,  2011. 
 - x, 182 p.:   col. ill.  28 cm. 
<br/><br/> Includes index 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>9780538494229 
<br/><br/><label>LC Class. No.: </label>658.812 H24t