TY  - BOOK
AU  - Humphrey, Doris D.
TI  - 21st century business customer service : : career solutions publishing 
SN  - 9780538494229
AV  - 658.812 H24t 
PY  - 2011///
CY  - Australia
PB  - South-Western, Cengage Learning
N1  - Includes index
ER  -