TY  - BOOK
AU  - Baron, Steve
AU  - Conway, Tony; Warnaby, Gary
TI  - Relationship marketing : : a consumer experience approach 
SN  - 978-1-4129-3122-9
AV  - 658.812 B26r 
PY  - 2010///
CY  - London
PB  - SAGE Publication
N1  - Includes bibliographic references and index
ER  -