Barwise, Patrick <br/><br/>
Beyond the familiar :   long-term growth through customer focus and innovation / 
Patrick Barwise. 
 - San Francisco, CA :  Josey-Bass,  2011. 
 - x, 174 p.:  24 cm. 
<br/><br/> Includes index 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>978-0-470-97631-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Success in business
<br/><br/><label>LC Class. No.: </label>658.812 B28b