00650nam a2200229Ia 450000500170000000800410001724501030005810000210016170000180018226000440020030000150024430000110025950000190027002000220028965000210031165000240033205000170035654600120037333600090038533700150039433800110040920260803094101.0251212s2011    xx            000 0 und d1 aBeyond the familiar : blong-term growth through customer focus and innovation /cPatrick Barwise.  aBarwise, Patrick  aMeehan Seán  aSan Francisco, CA :bJosey-Bass,c2011.  ax, 174 p.:  c24 cm.  aIncludes index  a978-0-470-97631-9  aCustomer service  aSuccess in business  a658.812 B28b  aEnglish  aText  aUnmediated  aVolume