TY  - BOOK
AU  - Barwise, Patrick
AU  - Meehan Seán
TI  - Beyond the familiar : : long-term growth through customer focus and innovation 
SN  - 978-0-470-97631-9
AV  - 658.812 B28b 
PY  - 2011///
CY  - San Francisco, CA
PB  - Josey-Bass
KW  - Customer service
KW  - Success in business
N1  - Includes index
ER  -