Reidenbach, Eric R. <br/><br/>
Listening to the voice of the market :   how to increase market share and satisfy current customers / 
Eric R. Reidenbach. 
 - New York :  Taylor and Francis Group,  2010. 
 - xi, 193 p.:  25 cm. 
<br/><br/> Includes bibliographic references and index 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>978-1-4200-9330-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing research<br/>Consumer satisfaction
<br/><br/><label>LC Class. No.: </label>658.83 R27l