TY  - BOOK
AU  - Becker, Ethan F.
AU  - Wortmann, Jon
TI  - Mastering communication at work: : how to lead, manage and influence 
SN  - 978-0-07-162502-9
AV  - 658.45 B38m 
PY  - 2009///
CY  - New York
PB  - McGraw-Hill
KW  - Communication in management
KW  - Business communication
N1  - Includes index
ER  -