Leland, Karen <br/><br/>
Customer service for dummies / 
Karen Leland. 
 - Hoboken, NJ :  Wiley Pub,  2006. 
 - xxii, 380 p.:  24 cm. 
<br/><br/> Includes index 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>13: 978-0-471-76869-2/-- 0-471-76869-3 
<br/><br/><label>LC Class. No.: </label>658.812 L53c