Kandampully, Jay A. <br/><br/>
Services management :   the new paradigm in hospitality / 
Jay A. Kandampully. 
 - Upper Saddle River, NJ :  Pearson Prentice Hall,  2007. 
 - xv, 378 p.:  24 cm 
<br/><br/> Includes bibliographic references and index 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>0-13-191654-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management
<br/><br/><label>LC Class. No.: </label>647.94068 K13s