TY  - BOOK
AU  - Kandampully, Jay A.
TI  - Services management : : the new paradigm in hospitality 
SN  - 0-13-191654-8
AV  - 647.94068 K13s 
PY  - 2007///
CY  - Upper Saddle River, NJ
PB  - Pearson Prentice Hall
KW  - Hospitality industry
KW  - Management
N1  - Includes bibliographic references and index
ER  -