Scannell, Edward E. <br/><br/>
The big book of people skills games / 
Edward E. Scannell. 
 - U.S.A :  McGraw-Hill Company,  2010. 
 - x, 260 p.:  24 cm. 
<br/><br/>Acknowledgments; Chapter 1. Using Games and Activities in Your Meetings; Chapter 2. We`re in the People Business!!; Chapter 3. Interpersonal Tool Kit; Chapter 4. Communication Skills; Chapter 5. Motivating Others; Chapter 6. Changing Generations; Chapter 7."Customer" Service; Chapter 8. Business Etiquette; Chapter 9. Public Etiquette: Boats, Planes and Automobiles; Chapter 10. Leadership Skills; Chapter 11. Managing Change; Chapter 12. Presentation Skills; Chapter 13. Teambuilding; Chapter 14. Creative Problem SolvingChapter 15. Emotional Intelligence; Chapter 16. It`s About Time!!Chapter 17. We`ve Got to Stop Meeting Like This!; Chapter 18. Working With Difficult People; Chapter 19. International Faux Pas; About the Authors 
<br/><br/> Part of the bestselling "Big Books" series, group-based activities to make teaching vital on-the-job people skills easy and enjoyable. 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>978-01-07-174509-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management games<br/>Interpersonal relations<br/>Customer relations
<br/><br/><label>LC Class. No.: </label>658.4 Sca61b