01532nam a2200253Ia 450000500170000000800410001724500630005810000240012170000290014526000410017430000150021530000110023002000230024165000210026465000280028565000230031305000170033654600120035350507390036552001390110433600090124333700150125233800110126720260803094012.0251212s2010    xx            000 0 und d1 aThe big book of people skills games /cEdward E. Scannell.  aScannell, Edward E.  aRickenbacher, Colleen A.  aU.S.A :bMcGraw-Hill Company,c2010.  ax, 260 p.:  c24 cm.  a978-01-07-174509-3  aManagement games  aInterpersonal relations  aCustomer relations  a658.4 Sca61b  aEnglish  aAcknowledgments; Chapter 1. Using Games and Activities in Your Meetings; Chapter 2. We`re in the People Business!!; Chapter 3. Interpersonal Tool Kit; Chapter 4. Communication Skills; Chapter 5. Motivating Others; Chapter 6. Changing Generations; Chapter 7."Customer" Service; Chapter 8. Business Etiquette; Chapter 9. Public Etiquette: Boats, Planes and Automobiles; Chapter 10. Leadership Skills; Chapter 11. Managing Change; Chapter 12. Presentation Skills; Chapter 13. Teambuilding; Chapter 14. Creative Problem SolvingChapter 15. Emotional Intelligence; Chapter 16. It`s About Time!!Chapter 17. We`ve Got to Stop Meeting Like This!; Chapter 18. Working With Difficult People; Chapter 19. International Faux Pas; About the Authors  aPart of the bestselling "Big Books" series, group-based activities to make teaching vital on-the-job people skills easy and enjoyable.  aText  aUnmediated  aVolume