01792nam a2200349Ia 4500 20260803094012.0 251212s2010 xx 000 0 und d The big book of people skills games / Edward E. Scannell. Scannell, Edward E. Rickenbacher, Colleen A. U.S.A : McGraw-Hill Company, 2010. x, 260 p.: 24 cm. 978-01-07-174509-3 Management games Interpersonal relations Customer relations 658.4 Sca61b 0 0 0 1 0 1 0 0 0 1 1 0 HED4223 English CollLib Acknowledgments; Chapter 1. Using Games and Activities in Your Meetings; Chapter 2. We`re in the People Business!!; Chapter 3. Interpersonal Tool Kit; Chapter 4. Communication Skills; Chapter 5. Motivating Others; Chapter 6. Changing Generations; Chapter 7."Customer" Service; Chapter 8. Business Etiquette; Chapter 9. Public Etiquette: Boats, Planes and Automobiles; Chapter 10. Leadership Skills; Chapter 11. Managing Change; Chapter 12. Presentation Skills; Chapter 13. Teambuilding; Chapter 14. Creative Problem SolvingChapter 15. Emotional Intelligence; Chapter 16. It`s About Time!!Chapter 17. We`ve Got to Stop Meeting Like This!; Chapter 18. Working With Difficult People; Chapter 19. International Faux Pas; About the Authors Part of the bestselling "Big Books" series, group-based activities to make teaching vital on-the-job people skills easy and enjoyable. 0 Text Unmediated Volume lcc BK rizal 2015-04-07 23:18:08 rizal 2015-04-07 23:18:08 680 667 667 0 0 ddc 0 0 HED HED HED 2025-12-21 658.4 Sca61b HED4223 2026-06-02 00:00:00 2025-12-21 BK