Scannell, Edward E. creator Rickenbacher, Colleen A. text xx U.S.A McGraw-Hill Company 2010 monographic und

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x, 260 p.: 24 cm. Part of the bestselling "Big Books" series, group-based activities to make teaching vital on-the-job people skills easy and enjoyable. Acknowledgments; Chapter 1. Using Games and Activities in Your Meetings; Chapter 2. We`re in the People Business!!; Chapter 3. Interpersonal Tool Kit; Chapter 4. Communication Skills; Chapter 5. Motivating Others; Chapter 6. Changing Generations; Chapter 7."Customer" Service; Chapter 8. Business Etiquette; Chapter 9. Public Etiquette: Boats, Planes and Automobiles; Chapter 10. Leadership Skills; Chapter 11. Managing Change; Chapter 12. Presentation Skills; Chapter 13. Teambuilding; Chapter 14. Creative Problem SolvingChapter 15. Emotional Intelligence; Chapter 16. It`s About Time!!Chapter 17. We`ve Got to Stop Meeting Like This!; Chapter 18. Working With Difficult People; Chapter 19. International Faux Pas; About the Authors Edward E. Scannell. English Management games Interpersonal relations Customer relations 658.4 Sca61b 978-01-07-174509-3 251212 20260803094012.0