TY  - BOOK
AU  - Scannell, Edward E.
AU  - Rickenbacher, Colleen A.
TI  - The big book of people skills games
SN  - 978-01-07-174509-3
AV  - 658.4 Sca61b 
PY  - 2010///
CY  - U.S.A
PB  - McGraw-Hill Company
KW  - Management games
KW  - Interpersonal relations
KW  - Customer relations
N1  - Acknowledgments; Chapter 1. Using Games and Activities in Your Meetings; Chapter 2. We`re in the People Business!!; Chapter 3. Interpersonal Tool Kit; Chapter 4. Communication Skills; Chapter 5. Motivating Others; Chapter 6. Changing Generations; Chapter 7."Customer" Service; Chapter 8. Business Etiquette; Chapter 9. Public Etiquette: Boats, Planes and Automobiles; Chapter 10. Leadership Skills; Chapter 11. Managing Change; Chapter 12. Presentation Skills; Chapter 13. Teambuilding; Chapter 14. Creative Problem SolvingChapter 15. Emotional Intelligence; Chapter 16. It`s About Time!!Chapter 17. We`ve Got to Stop Meeting Like This!; Chapter 18. Working With Difficult People; Chapter 19. International Faux Pas; About the Authors
N2  - Part of the bestselling "Big Books" series, group-based activities to make teaching vital on-the-job people skills easy and enjoyable
ER  -