TY  - BOOK
AU  - Lockwook, Jane
TI  - Contact US!: : call center English skills 
SN  - 978-0-521-12473-7
AV  - 428.34071 L81 
PY  - 2010///
CY  - Cambridge
PB  - Cambridge University
KW  - English language
KW  - Study and teaching
KW  - Foreign speakers
KW  - Business English
KW  - Spoken English
ER  -