Fitzsimmons, James A. <br/><br/>
Service management:   operations, strategy, information technology / 
James A. Fitzsimmons. 
 - New York :  McGraw-Hill,  2008. 
 - xvii, 537 p.:   ill.  29 cm. 
<br/><br/> Includes index 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>978-0-07-337783-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>LC Class. No.: </label>658 F57s