TY  - BOOK
AU  - Fitzsimmons, James A.
TI  - Service management: : operations, strategy, information technology 
SN  - 978-0-07-337783-4
AV  - 658 F57s 
PY  - 2008///
CY  - New York
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
N1  - Includes index
ER  -