00998nam a2200205Ia 450000500170000000800410001724500550005870000780011326000570019130000600024802000080030861000450031665000260036165000350038765000260042265000460044805000250049454600120051950502610053120260803094140.0251212s2010    xx            000 0 und d1 aOperations management : ba case study of a hotel.  aPearce, Mark; Lundmark, Jane; Dent, Louisa; Burns, Pru; McNaughton, Debra  aBendigo, Vic. :bVideo Education Australasia,c2010.  a: b1 videodisc (DVD) (27 min.) : sd., col. ; 4 3/4 in.  aDVD2 aMercure Hotel (Hobart, Tas.)xManagement  aOperations management  aHotel managementxCase studies  aMarketingxManagement  aService industriesxMarketingxManagement  a647.94068 Op25 c2009  aEnglish  a1. Introduction 2. The basics of operations management 3. Introducing four strategies: facilities, material, quality and technology 4. Applying the four strategies 5. Applying the four strategies (part two) 6. Evaluating operations management 7. Conclusion