TY  - BOOK
AU  - Pearce, Mark; Lundmark, Jane; Dent, Louisa; Burns, Pru; McNaughton, Debra
TI  - Operations management : : a case study of a hotel
SN  - DVD
AV  - 647.94068 Op25 c2009 
PY  - 2010///
CY  - Bendigo, Vic.
PB  - Video Education Australasia
KW  - Mercure Hotel (Hobart, Tas.)
KW  - Management
KW  - Operations management
KW  - Hotel management
KW  - Case studies
KW  - Marketing
KW  - Service industries
N1  - 1. Introduction 2. The basics of operations management 3. Introducing four strategies: facilities, material, quality and technology 4. Applying the four strategies 5. Applying the four strategies (part two) 6. Evaluating operations management 7. Conclusion
ER  -