Ford, Robert C. <br/><br/>
Total quality management for hospitality and tourism / 
Robert C. Ford. 
 - Singapore :  Cengage Learning Asia,  2012. 
 - 522 p.:   ill.  23 cm. 
<br/><br/><br/>in English 
<br/><br/><label>ISBN: </label>978-981-4352-61-1 
<br/><br/><label>LC Class. No.: </label>647.068 F75 c2012