Van Belleghem, Steven <br/><br/>
When digital becomes human :   the transformation of customer relationships / 
Steven Van Belleghem. 
 - 1st ed. 
 - Philadelphia :  Kogan Page,  2015. 
 - xii, 195 pages:   illustrations  23 cm. 
<br/><br/> Includes index 
<br/><br/><br/>in English 
<br/><br/><label>ISBN: </label>978-0-7494-7323-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Business communication<br/>Electronic commerce
<br/><br/><label>LC Class. No.: </label>658.8343 V26w 2015