TY  - BOOK
AU  - Van Belleghem, Steven
TI  - When digital becomes human : : the transformation of customer relationships 
SN  - 978-0-7494-7323-5
AV  - 658.8343 V26w 2015 
PY  - 2015///
CY  - Philadelphia
PB  - Kogan Page
KW  - Customer relations
KW  - Business communication
KW  - Electronic commerce
N1  - Includes index
ER  -