TY  - BOOK
AU  - Serrano, Angelita C.
TI  - Total quality management
SN  - 978-971-9654-39-1
AV  - 658.562 Se68t 2016 
PY  - 2016///
CY  - Intramuros, Manila
PB  - Unlimited Books Library Services & Pub.
KW  - Total quality management
N1  - Includes bibliography
ER  -