000			01974nam a2200325Ia 4500
005			20260803094223.0
008			251212s2017 xx 000 0 und d©©©
245	1		_aInternational spa management : _bprinciples and practices / _c[edited by] Sarah Rawlinson and Tim Heap.
700	0		_aRawlinson, Sarah; Heap, Tim
260			_aWolvercote, Oxford : _bGoodfellow Publishers Ltd., _c©2017.
300			_ax, 196 pages: _billustrations
300			_c25 cm
500			_aIncludes index
020			_a978-1-910158-70-8
650			_aHealth resorts _xManagement
944			_aCIR
050			_a613.122068 In82 2017
943			_b0 _c0 _d0 _e1 _f0 _g0 _h0 _i0 _j0
944			_b1 _c1 _d0
953			_pHED6164
546			_ain English
953			_cCollege Library
505			_aThe evolution of spa / Sarah Rawlinson -- The spa industry today / Angela Anthonisz and Isobel Stockdale -- Thermal and mineral springs / Louise Buxton -- Eco-spa : sustainability agenda in the spa industry / Gaurav Chawla -- The wellness industry : from therapy to hedonism / Pascal Mandelartz and Isobel Stockdale -- Principles and practices of spa consumer behaviour / Iride Azara -- Guest service and the guest journey / Angela Anthonisz, Tim Heap and Lorraine Baker -- Spa operations management / Faith Samkange, Amon Simba and Lorraine Baker -- Selling the total spa product / Louise Buxton -- Marketing for the spa industry / Eleni Michopoulou -- Developing an effective human resources strategy / Angela Anthonisz, Tim Heap and Olivia Ramsbottom -- Finance for the spa industry / Tony Loynes and Victoria Rosamond -- Training and development in the spa industry / Sarah Rawlinson -- Strategic management in the spa industry / Tim Heap and Angela Anthonisz -- Future directions / Tim Heap.
591			_a0
336			_atext
337			_aunmediated
338			_avolume
942			_2lcc _cBK _ajpascua _b2019-03-13 13:44:40 _djpascua _e2019-03-13 13:44:40
998			_a10986
999			_c10914 _d10914