000			01689nam a2200349Ia 4500
005			20260803094237.0
008			251212s9999 xx 000 0 und d
245	1		_aService management : _boperations, strategy, information technology / _cSanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons.
100			_aBordoloi, Sanjeev
700			_aFitzsimmons, James A.; Fitzsimmons, Mona J.
260			_aNew York, NY : _bMcGraw-Hill Education,
250			_aTenth edition
300			_axix, 524 pages: _billustrations
300			_c28 cm
500			_aIncludes index
020			_a9781265075538
650			_aService industries _xManagement
944			_aCIR
050			_a658 B64s 2023
943			_b0 _c0 _d0 _e1 _f0 _g0 _h0 _i0 _j0
944			_b1 _c1 _d0
953			_pHED6436
546			_ain English
953			_cCollege Library
505			_aPt.1. Understanding services 1 -- The service economy -- Service strategy -- Pt.2. Designing the service enterprise -- New services development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Service facility location -- Pt.3. Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Pt.4. Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects -- Index.
591			_a0
336			_atext
337			_aunmediated
338			_avolume
942			_2lcc _cBK _ajpascua _b2023-09-28 14:37:51 _djpascua _e2023-09-28 14:37:51
998			_a12094
999			_c11985 _d11985