000			01929nam a2200373Ia 4500
005			20260803094248.0
008			251212s2022 xx 000 0 und d
245	1		_aQuality service management in tourism and hospitality / _c3G E-Learning.
110	2		_a3G E-Learning
260			_aNew York, NY : _b3G E-Learning, _c2022.
250			_aSecond edition
300			_axv, 417 pages: _billutsrations
300			_c25 cm
300			_d1 DVD (4 3/4 in.)
500			_aIncludes bibliographic references and index
020			_a9781984659552
650			_aHospitality industry _xManagement
650			_aTourism _xManagement
944			_aCIR
050			_a338.4791 T4131 2022
943			_b0 _c0 _d0 _e1 _f0 _g0 _h1 _i0 _j0
944			_b1 _c1 _d0
953			_pHED6516; HED6912
546			_ain English
953			_cCollege Library
505			_aTourism and Hospitality Services -- Service Quality in Tourism and Hospitality Services -- Service Marketing -- Service Quality, Customer Satisfaction, and Value -- Managing Service Failure nad Empowering Service -- Cross-Cultural Issues in Service Quality -- Meeting Guest Expectations through Planning -- Developing the Hospitality Culture: Everyone Serves -- Staffing for Sevice
520			_a" The 2nd edition of this book contains nine chapters. This book discusses methods for understanding what hospitality oragnizations want in order to improve services, covering strategies to evaluate customer satisfaction. The book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It also explores the challenges of managing tourism and hospitality businessess in order to produce maximun customer satisfaction." -- Backcover
591			_a0
336			_atext
337			_aunmediated
338			_avolume
942			_2lcc _cBK _adsolimen _b2024-11-18 10:23:16 _ddsolimen _e2025-02-04 09:14:59
998			_a12966
999			_c12845 _d12845