000			01564nam a2200373Ia 4500
005			20260803094248.0
008			251212s2023 xx 000 0 und d
245	1		_aQuality service management in tourism and hospitality / _cManmohan Negi.
100			_aNegi, Manmohan
260			_aNew Delhi, India : _bParadise Press, _c2023.
250			_aFirst edition
300			_aix, 299 pages: _billustrations
300			_c24 cm
500			_aIncludes index
020			_a9789392333330
650			_aHospitality industry _xManagement
650			_aTourism industry _xManagament
650			_aTourism _xManagement
650			_aService industries _xManagement
944			_aCIR
050			_a338.4791 N3121 2023
943			_b0 _c0 _d0 _e1 _f0 _g0 _h1 _i0 _j0
944			_b1 _c1 _d0
953			_pHED6690
546			_ain English
953			_cCollege Library
505			_aIntroduction -- Unique Characteristics of Tourism and Hospitality Services -- Service Quality and Dimensions Pertinent to Tourism and Hospitality Services -- The Impact of People,Process and Physical Evidence on Tourism and Hospitality Service Quality -- Service Quality,Customer Satisfaction and Value in Tourism and Hospitality Industry -- Service Quality Measurement in Hospitality Industry -- Tourism and Hospitality:Service Skills Planning -- Service Quality and Effectiveness Management
591			_a0
336			_atext
337			_aunmediated
338			_avolume
942			_2lcc _cBK _aaambid _b2024-11-18 10:28:59 _ddsolimen _e2024-11-18 11:29:27
998			_a12967
999			_c12846 _d12846