000			01575nam a2200349Ia 4500
005			20260803094252.0
008			251212s2023 xx 000 0 und d
245	1		_aQuality service management in tourism and hospitality / _cVan Mari Buslon, Rene D. Osorno, Grayfield T. Bajao.
100			_aBuslon, Van Mari
700			_aOsorno, Rene D.; Bajao, Grayfield T.
260			_aQuezon City, Philippines : _bWiseman`s Books Trading, Inc., _c2023.
300			_av, 124 pages:
300			_c25 cm
500			_aIncludes bibliographic references
020			_a9786214182800
650			_aHospitality industry _xManagement
650			_aTourism _xManagement
944			_aFIL
050			_a338.4791 B965 2023
943			_b0 _c0 _d0 _e1 _f0 _g0 _h0 _i0 _j0
944			_b1 _c1 _d0
953			_pHED6903
546			_ain English
953			_cCollege Library
505			_aIntroduction to quality service management in tourism and hospitality -- Guestology -- Quality service management strategies for tourism and hospitality -- Service setting for the guest experience -- Staffing for service in tourism and hospitality -- Designing and managing service in the tourism and hospitality industry -- Strategies for managing demand and capacity -- Value co-creation of quality service -- Service failure and recovering in tourism and hospitality -- Service excellence and leadership
591			_a0
336			_atext
337			_aunmediated
338			_avolume
942			_2lcc _cBK _adsolimen _b2025-02-03 10:52:11 _ddsolimen _e2025-02-03 10:52:11
998			_a13260
999			_c13132 _d13132