000			01993nam a2200349Ia 4500
005			20260803094252.0
008			251212s2024 xx 000 0 und d
245	1		_aCompetitive advantages of service quality in hospitality, tourism, and leisure services / _cMaria Rellie B. Kalacas.
100			_aKalacas, Maria Rellie B.
260			_aCanada : _bSociety Publishing, _c2024.
300			_axviii, 232 pages:
300			_c23 cm
500			_aIncludes bibliographic references and index
020			_a9781774698884
650			_aHospitality industry _xServices.
650			_aTourism _xServices.
650			_aLeisure _xServices.
944			_aFIL
050			_a647.94068 K1241 2024
943			_b0 _c0 _d0 _e1 _f0 _g0 _h0 _i0 _j0
944			_b1 _c1 _d0
953			_pHED6908
546			_ain English
953			_cCollege Library
505			_aConcepts of tourism hospitality, tourism, adn leisure services -- Unique characteristics of tourism, hospitality, and leisure services -- Relationship between service quality, customer satisfaction, and value in tourism, hospitality and leisure services -- The impact of people, process, and physical evidence on tourism, hospitality and leisure service quality -- Cross-cultural service quality issues in tourism, hospitality, and leisure services -- Approaches to enahnce service quality orientation in tourism, hospitality, and leisure services -- Empowering service personnel to deliver quality service tourism and leisure services -- Technology and its impact on service quality in tourism, hospitality and leisure services -- Managing and marketing internal and external relationships in the tourism, hospitality, and leisure service sectors -- Service quality monitoring and feedback systems in tourism, hospitality and leisure services
591			_a0
336			_atext
337			_aunmediated
338			_avolume
942			_2lcc _cBK _adsolimen _b2025-02-03 16:34:03 _ddsolimen _e2025-02-03 16:34:03
998			_a13263
999			_c13135 _d13135