000			01367nam a2200337Ia 4500
005			20260803094252.0
008			251212s2023 xx 000 0 und d
245	1		_aCustomer care, services & hospitality ethics / _c3G E-Learning.
110	2		_a3G E-Learning
260			_aNew York, NY : _b3G E-Learning LLC, _c2023.
300			_axiv, 395 pages: _billustration
300			_c25 cm
300			_d1 DVD (4 3/4 in)
500			_aIncludes bibliographic references and index
020			_a9781984679147
650			_aHospitality industry _xCustomer services.
944			_aCIR
050			_a338.4791 T4131c 2023
943			_b0 _c0 _d0 _e1 _f0 _g0 _h1 _i0 _j0
944			_b1 _c1 _d0
953			_pHED6910
546			_ain English
953			_cCollege Library
505			_aManage customer service operations in hospitality -- Support of staff towards setting customer service standards in hospitality -- Manage the resolution of customers` queries and complaints in hospitality -- Analyze the effectiveness of customer service in hospitality -- Ethical principles for hospitality managers -- Ethics and front office management -- Ethics and housekeeping management
591			_a0
336			_atext
337			_aunmediated
338			_avolume
942			_2lcc _cBK _adsolimen _b2025-02-04 08:49:09 _ddsolimen _e2025-02-04 08:54:38
998			_a13265
999			_c13137 _d13137