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245 1 _aAssessing the predictive value of service fairness on consumer satisfaction in Philippine mobile banking /
_cSofia Isabel C. Apostol, Darlyn Eunice B. Fabrigar, Jonna Belle S. Polanco, Erica Danna J. Ranot.
240 1 _aFar Eastern University - Cavite
100 _aBachelor of Science in Accountancy
100 _d2022
700 _aI, 40 pages
700 _a28 cm
700 0 _aTH 332.10688 Ap46 2022
110 _aTH0063
260 _aEnglish :
_bCollege Library,
250 _aMobile banking -- Research ; Banks and banking, Mobile
_xResearch
300 _aThis study explores the service fairness dimensions and their predictive value on customer satisfaction in Philippine mobile banking. This study also tries to determine which among the service fairness dimensions has the highest predictive value on customer satisfaction. Quatitative approach appliued in this study. Results show that all service fairness dimensions have a positive significant relationship with customer satisfaction. Furthermore, it was revealed that any increase customer satisfaction =, same goes with informal fairness.:
_b1
300 _a1 pages
300 _d0
490 _aThesis
500 _a0
020 _atext
650 _aUnmediated
600 4 _avolume
942 _2lcc
_ctd
_adsolimen
_b2025-03-31 17:48:33
_ddsolimen
_e2025-04-02 12:26:19
943 _b0
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998 _a13407
999 _c13253
_d13253