000			00995nam a2200349Ia 4500
005			20260803094041.0
008			251212s2011 xx 000 0 und d
245	1		_aCustomer service : _bcareer success through customer loyalty / _cPaul R. Timm.
100			_aTimm, Paul R.
260			_aUpper Saddle River, NJ : _bPrentice Hall, _c2011.
250			_a5th
300			_axii, 226 p: _bill.
300			_c26 cm.
500			_aIncludes bibliographical references and index
020			_a9780135063972
650			_aCustomer service
650			_aConsumer satisfaction
650			_aCustomer relations
650			_aSuccess in business
050			_a658.812 T48c
943			_b0 _c0 _d0 _e1 _f0 _g8 _h0 _i0 _j0
944			_b1 _c1 _d0
953			_pHED2215
546			_aEnglish
953			_cCollLib
591			_a3
336			_aText
337			_aUnmediated
338			_aVolume
942			_2lcc _cBK _arizal _b2015-04-07 23:18:17 _drizal _e2015-04-07 23:18:17
998			_a3022
999			_c3011 _d3011