000			00994nam a2200325Ia 4500
005			20260803094008.0
008			251212s2009 xx 000 0 und d
245	1		_aFront office skills : _ba practical approach / _cVivienne O'Shannessy.
100			_aO`Shannessy, Vivienne
260			_aAustralia : _bPearson Education Australia, _c2009.
300			_a370 p.: _bill.
300			_c24 cm.
500			_aIncludes index
020			_a978-0-7339-8875-2
650			_aHotel front desk personnel _zAustralia _vTextbooks
650			_aHospitality industry _zAustralia _vTextbooks
650			_aHospitality industry _xEmployees _xTraining of
050			_a647.94 Os41f
943			_b0 _c0 _d0 _e2 _f0 _g5 _h0 _i0 _j0
944			_b2 _c2 _d0
953			_pHED0393; HED2498
546			_aEnglish
953			_cCollLib
591			_a4
336			_aText
337			_aUnmediated
338			_aVolume
942			_2lcc _cBK _arizal _b2015-04-07 23:18:06 _drizal _e2015-04-07 23:18:06
998			_a367
999			_c356 _d356