| 000 | 00936nam a2200313Ia 4500 | ||
|---|---|---|---|
| 005 | 20260803094058.0 | ||
| 008 | 251212s2009 xx 000 0 und d | ||
| 245 | 1 |
_aStrategic customer service : _bmanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits / _cJohn A. Goodman. |
|
| 100 | _aGoodman, John A. | ||
| 260 |
_aNew York : _bAMACOM, _c2009. |
||
| 300 | _axiv, 256 p.: | ||
| 300 | _c24 cm. | ||
| 500 | _aIncludes index | ||
| 020 | _a9780814413333 | ||
| 650 | _aCustomer service | ||
| 650 |
_aCostumer relations _xManagement |
||
| 050 | _a658.812 G59s | ||
| 943 |
_b0 _c0 _d0 _e1 _f0 _g4 _h0 _i0 _j0 |
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| 944 |
_b1 _c1 _d0 |
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| 953 | _pHED3774 | ||
| 546 | _aEnglish | ||
| 953 | _cCollLib | ||
| 591 | _a4 | ||
| 336 | _aText | ||
| 337 | _aUnmediated | ||
| 338 | _aVolume | ||
| 942 |
_2lcc _cBK _arizal _b2015-04-07 23:18:22 _drizal _e2015-04-07 23:18:22 |
||
| 998 | _a4352 | ||
| 999 |
_c4334 _d4334 |
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