| 000 | 00802nam a2200301Ia 4500 | ||
|---|---|---|---|
| 005 | 20260803094010.0 | ||
| 008 | 251212s2006 xx 000 0 und d | ||
| 245 | 1 |
_aCustomer service for dummies / _cKaren Leland. |
|
| 100 | _aLeland, Karen | ||
| 700 | _aBailey, Keith | ||
| 260 |
_aHoboken, NJ : _bWiley Pub, _c2006. |
||
| 300 | _axxii, 380 p.: | ||
| 300 | _c24 cm. | ||
| 500 | _aIncludes index | ||
| 020 | _a13: 978-0-471-76869-2/-- 0-471-76869-3 | ||
| 050 | _a658.812 L53c | ||
| 943 |
_b0 _c0 _d0 _e1 _f0 _g8 _h0 _i0 _j0 |
||
| 944 |
_b1 _c1 _d0 |
||
| 953 | _pHED0549 | ||
| 546 | _aEnglish | ||
| 953 | _cCollLib | ||
| 591 | _a6 | ||
| 336 | _aText | ||
| 337 | _aUnmediated | ||
| 338 | _aVolume | ||
| 942 |
_2lcc _cBK _arizal _b2015-04-07 23:18:07 _drizal _e2015-04-07 23:18:07 |
||
| 998 | _a537 | ||
| 999 |
_c526 _d526 |
||