000			01792nam a2200349Ia 4500
005			20260803094012.0
008			251212s2010 xx 000 0 und d
245	1		_aThe big book of people skills games / _cEdward E. Scannell.
100			_aScannell, Edward E.
700			_aRickenbacher, Colleen A.
260			_aU.S.A : _bMcGraw-Hill Company, _c2010.
300			_ax, 260 p.:
300			_c24 cm.
020			_a978-01-07-174509-3
650			_aManagement games
650			_aInterpersonal relations
650			_aCustomer relations
050			_a658.4 Sca61b
943			_b0 _c0 _d0 _e1 _f0 _g1 _h0 _i0 _j0
944			_b1 _c1 _d0
953			_pHED4223
546			_aEnglish
953			_cCollLib
505			_aAcknowledgments; Chapter 1. Using Games and Activities in Your Meetings; Chapter 2. We`re in the People Business!!; Chapter 3. Interpersonal Tool Kit; Chapter 4. Communication Skills; Chapter 5. Motivating Others; Chapter 6. Changing Generations; Chapter 7."Customer" Service; Chapter 8. Business Etiquette; Chapter 9. Public Etiquette: Boats, Planes and Automobiles; Chapter 10. Leadership Skills; Chapter 11. Managing Change; Chapter 12. Presentation Skills; Chapter 13. Teambuilding; Chapter 14. Creative Problem SolvingChapter 15. Emotional Intelligence; Chapter 16. It`s About Time!!Chapter 17. We`ve Got to Stop Meeting Like This!; Chapter 18. Working With Difficult People; Chapter 19. International Faux Pas; About the Authors
520			_aPart of the bestselling "Big Books" series, group-based activities to make teaching vital on-the-job people skills easy and enjoyable.
591			_a0
336			_aText
337			_aUnmediated
338			_aVolume
942			_2lcc _cBK _arizal _b2015-04-07 23:18:08 _drizal _e2015-04-07 23:18:08
998			_a680
999			_c667 _d667