| 000 | 00968nam a2200337Ia 4500 | ||
|---|---|---|---|
| 005 | 20260803094130.0 | ||
| 008 | 251212s2008 xx 000 0 und d | ||
| 245 | 1 |
_aServices marketing: _bpeople, technology, strategy / _cChristopher Lovelock. |
|
| 100 | _aLovelock, Christopher | ||
| 260 |
_aSingapore : _bPearson Education South Asia, _c2008. |
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| 250 | _a6th | ||
| 300 |
_axx, 648 p.: _bill. |
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| 300 | _c26 cm. | ||
| 500 | _aIncludes index | ||
| 020 | _a13: 978-981-06-9895-9 | ||
| 650 |
_aServices industries _xMarketing |
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| 650 |
_aProfessions _xMarketing |
||
| 650 |
_aCustomer services _xMarketing |
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| 050 | _a658.8 L94s | ||
| 943 |
_b0 _c0 _d0 _e1 _f0 _g13 _h0 _i0 _j0 |
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| 944 |
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| 953 | _pHED4854 | ||
| 546 | _aEnglish | ||
| 953 | _cCollLib | ||
| 591 | _a6 | ||
| 336 | _aText | ||
| 337 | _aUnmediated | ||
| 338 | _aVolume | ||
| 942 |
_2lcc _cBK _arizal _b2015-04-07 23:18:32 _drizal _e2015-04-07 23:18:32 |
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| 998 | _a6799 | ||
| 999 |
_c6778 _d6778 |
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