Quality service management in tourism and hospitality / Chester Dave G. Arenas.

By: Material type: TextTextPublication details: Sta. Cruz, Manila : Edric Publishing House, 2022.Description: 91 pages; 25 cmContent type:
  • text
Media type:
  • unmediated
ISBN:
  • 9786218179141
Subject(s): LOC classification:
  • 338.4791 Ar332 2022
Contents:
Introduction to Total Quality Management in Hospitality and Tourism Industry -- Significance of Quality in Hospitality and Tourism Industry -- The Concept of Service Quality -- Customer Service Strategy -- MAnaging Service Staff -- Professional Service Skills -- Understanding Service Applications
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Holdings
Item type Current library Call number Status Barcode
Books Books FEU - Cavite Higher Education HED Library FIL 338.4791 Ar332 2022 (Browse shelf(Opens below)) Available HED6417

in English

Introduction to Total Quality Management in Hospitality and Tourism Industry -- Significance of Quality in Hospitality and Tourism Industry -- The Concept of Service Quality -- Customer Service Strategy -- MAnaging Service Staff -- Professional Service Skills -- Understanding Service Applications

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