Quality service management in tourism and hospitality / 3G E-Learning.

By: Material type: TextTextPublication details: New York, NY : 3G E-Learning, 2022.Edition: Second editionDescription: xv, 417 pages: illutsrations; 25 cm; Content type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781984659552
Subject(s): LOC classification:
  • 338.4791 T4131 2022
Contents:
Tourism and Hospitality Services -- Service Quality in Tourism and Hospitality Services -- Service Marketing -- Service Quality, Customer Satisfaction, and Value -- Managing Service Failure nad Empowering Service -- Cross-Cultural Issues in Service Quality -- Meeting Guest Expectations through Planning -- Developing the Hospitality Culture: Everyone Serves -- Staffing for Sevice
Summary: " The 2nd edition of this book contains nine chapters. This book discusses methods for understanding what hospitality oragnizations want in order to improve services, covering strategies to evaluate customer satisfaction. The book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It also explores the challenges of managing tourism and hospitality businessess in order to produce maximun customer satisfaction." -- Backcover
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Holdings
Item type Current library Call number Status Barcode
Books Books FEU - Cavite Higher Education HED Library CIR 338.4791 T4131 2022 (Browse shelf(Opens below)) Available HED6912
Books Books FEU - Cavite Higher Education HED Library CIR 338.4791 T4131 2022 (Browse shelf(Opens below)) Available HED6516

Includes bibliographic references and index

in English

Tourism and Hospitality Services -- Service Quality in Tourism and Hospitality Services -- Service Marketing -- Service Quality, Customer Satisfaction, and Value -- Managing Service Failure nad Empowering Service -- Cross-Cultural Issues in Service Quality -- Meeting Guest Expectations through Planning -- Developing the Hospitality Culture: Everyone Serves -- Staffing for Sevice

" The 2nd edition of this book contains nine chapters. This book discusses methods for understanding what hospitality oragnizations want in order to improve services, covering strategies to evaluate customer satisfaction. The book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It also explores the challenges of managing tourism and hospitality businessess in order to produce maximun customer satisfaction." -- Backcover

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