Quality service management in tourism and hospitality / Manmohan Negi.

By: Material type: TextTextPublication details: New Delhi, India : Paradise Press, 2023.Edition: First editionDescription: ix, 299 pages: illustrations; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9789392333330
Subject(s): LOC classification:
  • 338.4791 N3121 2023
Contents:
Introduction -- Unique Characteristics of Tourism and Hospitality Services -- Service Quality and Dimensions Pertinent to Tourism and Hospitality Services -- The Impact of People,Process and Physical Evidence on Tourism and Hospitality Service Quality -- Service Quality,Customer Satisfaction and Value in Tourism and Hospitality Industry -- Service Quality Measurement in Hospitality Industry -- Tourism and Hospitality:Service Skills Planning -- Service Quality and Effectiveness Management
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Holdings
Item type Current library Call number Status Barcode
Books Books FEU - Cavite Higher Education HED Library CIR 338.47 N3121 2023 (Browse shelf(Opens below)) Available HED6690

Includes index

in English

Introduction -- Unique Characteristics of Tourism and Hospitality Services -- Service Quality and Dimensions Pertinent to Tourism and Hospitality Services -- The Impact of People,Process and Physical Evidence on Tourism and Hospitality Service Quality -- Service Quality,Customer Satisfaction and Value in Tourism and Hospitality Industry -- Service Quality Measurement in Hospitality Industry -- Tourism and Hospitality:Service Skills Planning -- Service Quality and Effectiveness Management

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