Quality service management in tourism and hospitality / Van Mari Buslon, Rene D. Osorno, Grayfield T. Bajao.

By: Contributor(s): Material type: TextTextPublication details: Quezon City, Philippines : Wiseman`s Books Trading, Inc., 2023.Description: v, 124 pages; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9786214182800
Subject(s): LOC classification:
  • 338.4791 B965 2023
Contents:
Introduction to quality service management in tourism and hospitality -- Guestology -- Quality service management strategies for tourism and hospitality -- Service setting for the guest experience -- Staffing for service in tourism and hospitality -- Designing and managing service in the tourism and hospitality industry -- Strategies for managing demand and capacity -- Value co-creation of quality service -- Service failure and recovering in tourism and hospitality -- Service excellence and leadership
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Call number Status Barcode
Books Books FEU - Cavite Higher Education HED Library FIL 338.4791 B965 2023 (Browse shelf(Opens below)) Available HED6903

Includes bibliographic references

in English

Introduction to quality service management in tourism and hospitality -- Guestology -- Quality service management strategies for tourism and hospitality -- Service setting for the guest experience -- Staffing for service in tourism and hospitality -- Designing and managing service in the tourism and hospitality industry -- Strategies for managing demand and capacity -- Value co-creation of quality service -- Service failure and recovering in tourism and hospitality -- Service excellence and leadership

0

There are no comments on this title.

to post a comment.