Operations management in tourism and hospitality industry /
Magpantay, Don M.
Operations management in tourism and hospitality industry / Don M. Magpantay, Angelie Marie L. Vizconde and Augusto R. Matias. - Sta. Cruz, Manila : Edric Publishing House, 2021. - 116 pages: illustrations 25 cm
Includes bibliographic references
The Domain of Production and Operations Managament -- Design of Tourism and Hospitality Services -- Specifying Quality for Tourism and Hospitality Services -- TQM and the Tourism and Hospitality Services -- Measuring and Controlling Quality Services in Tourism and Hospitality Services -- Breakthroughs of Tourism and Hospitality Services -- ISO 9000 for Performance Excellence -- Building and Sustaining Quality and Performance Excellence
in English
9786218179516
Operations management--Hospitality Industry
Operations management--Tourism Industry
647.94 M2759 2021
Operations management in tourism and hospitality industry / Don M. Magpantay, Angelie Marie L. Vizconde and Augusto R. Matias. - Sta. Cruz, Manila : Edric Publishing House, 2021. - 116 pages: illustrations 25 cm
Includes bibliographic references
The Domain of Production and Operations Managament -- Design of Tourism and Hospitality Services -- Specifying Quality for Tourism and Hospitality Services -- TQM and the Tourism and Hospitality Services -- Measuring and Controlling Quality Services in Tourism and Hospitality Services -- Breakthroughs of Tourism and Hospitality Services -- ISO 9000 for Performance Excellence -- Building and Sustaining Quality and Performance Excellence
in English
9786218179516
Operations management--Hospitality Industry
Operations management--Tourism Industry
647.94 M2759 2021