Strategic customer service : (Record no. 4334)

MARC details
000 -LEADER
fixed length control field 00936nam a2200313Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260803094058.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 251212s2009 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780814413333
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number 658.812 G59s
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Goodman, John A.
245 1# - TITLE STATEMENT
Title Strategic customer service :
Remainder of title managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Statement of responsibility, etc. John A. Goodman.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. AMACOM,
Date of publication, distribution, etc. 2009.
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 256 p.:
300 ## - PHYSICAL DESCRIPTION
Dimensions 24 cm.
336 ## - CONTENT TYPE
Content type term Text
337 ## - MEDIA TYPE
Media type term Unmediated
338 ## - CARRIER TYPE
Carrier type term Volume
500 ## - GENERAL NOTE
General note Includes index
546 ## - LANGUAGE NOTE
Language note English
591 ## -
-- 4
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer service
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Costumer relations
General subdivision Management
943 ## - EQUIVALENCE OR CROSS-REFERENCE--COLLECTIVE TITLE [OBSOLETE] [CAN/MARC only]
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-- 0
Date of treaty signing 0
-- 1
Date of a work 0
Miscellaneous information 4
Medium 0
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944 ## -
-- 1
-- 1
-- 0
953 ## -
-- HED3774
953 ## -
-- CollLib
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
Institution code [OBSOLETE] rizal
-- 2015-04-07 23:18:22
-- rizal
Edition 2015-04-07 23:18:22
998 ## - LOCAL CONTROL INFORMATION (RLIN)
MyRDA biblio 4352
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification     FEU - Cavite Higher Education FEU - Cavite Higher Education HED Library 12/21/2025 658.812 G59s HED3774 06/02/2026 12/21/2025 Books