Quality service management in tourism and hospitality / Chester Dave G. Arenas.
Material type:
TextPublication details: Sta. Cruz, Manila : Edric Publishing House, 2022.Description: 91 pages; 25 cmContent type: - text
- unmediated
- 9786218179141
- 338.4791 Ar332 2022
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
Books
|
FEU - Cavite Higher Education HED Library | FIL 338.4791 Ar332 2022 (Browse shelf(Opens below)) | Available | HED6417 |
Browsing FEU - Cavite Higher Education shelves, Shelving location: HED Library Close shelf browser (Hides shelf browser)
| FIL 338.4779 Sa38e 2016 Event management : envision, execute, evaluate / | FIL 338.4791 An433 2021 Sustainable tourism / | FIL 338.4791 Ar332 2021 Tourism and hospitality marketing / | FIL 338.4791 Ar332 2022 Quality service management in tourism and hospitality / | FIL 338.4791 Ar338 2023 Entrepreneurship in tourism and hospitality / | FIL 338.4791 Ar33e 2022 Entrepreneurship in tourism and hospitality / | FIL 338.4791 B167 2022 Micro perspectives of toursim and hospitality / |
in English
Introduction to Total Quality Management in Hospitality and Tourism Industry -- Significance of Quality in Hospitality and Tourism Industry -- The Concept of Service Quality -- Customer Service Strategy -- MAnaging Service Staff -- Professional Service Skills -- Understanding Service Applications
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